This IT professional is a help desk and computer technician for a school which requires interacting with students, teachers, and parents. The school interaction aspect is in regard to servicing devices and finding solutions to technical issues while the parents generally require remote assistance to access to the school portal. The IT professional also interacts with other IT professionals such as providers and manufacturers for collaboration purposes to find other solutions where necessary. The IT professional usually works on-site but is also able to work remotely where necessary. The professional mentions a lot of their tasks does not require for them to be on-site which had allowed for them to work remotely during a time where it was not possible to leave the home such as during the COVID-19 pandemic
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